IMPORTANT INFORMATION

Welcome to www.tigermusic.co.uk

This part of our website is important and sets out all the information you will need to use www.tigermusic.co.uk and to buy products from our online shop.  Please read this information carefully before using our website.  Please note that this information may change from time to time so please ensure that you check this information before using the website or placing an order through our online shop.

1.                CONTACT US

This tells you who we are and how to contact us.  It also tells you what to do if you have a complaint.

2.                WEBSITE TERMS OF USE

These terms of use set out the rules for using our website.  By using our website you must agree to comply with these terms of use. 

3.                TERMS AND CONDITIONS OF SALE

These terms and conditions only apply to individuals, who wish to purchase or hire our products for private or domestic purposes.  These terms and conditions set out what we will do and what we expect of you in order to buy any products from our website.  When you place an order through the website you will need to tick a box to say that you agree to these terms and conditions.  Please make sure that you read these terms and conditions carefully and that you understand them before placing an order.

4.                TERMS AND CONDITIONS OF SALE (BUSINESS CUSTOMERS)

If you wish to purchase or hire products from our website or use any service provided by us through our website and you are a school, business, company or you are otherwise acting other than as a private consumer, these terms and conditions apply to you.  When you place an order through the website you will need to tick a box to say that you agree to these terms and conditions.  Please make sure that you read these terms and conditions carefully and that you understand them before placing an order.

5.                DELIVERY

This sets out our delivery charges, where we deliver, estimated delivery times and the carriers we use for business customers and for private consumers. 

6.                PRIVACY POLICY

We take your privacy very seriously.  Our privacy policy sets out how we will treat your information, what we do with it and who to contact if you have any problems. 

7.                COOKIES POLICY

We use cookies on our website.  This policy describes what a cookie is, what cookies we use, why we use them and how we use the information we collect using cookies. Please note that if you block cookies, you may not be able to use our website to buy products.

8.                SECURITY POLICY

Our security policy tells you what we do to make your visit to our website as secure as we can.

9.                FAQs

Our Frequently Asked Questions include most of the answers to questions you may have on buying products from our site.  If you have a question, try looking here first.

 

 

 


CONTACT US

Who are we?

We operate the website www.tigermusic.co.uk.

We are Tiger Music Distribution Limited, a company registered in England and Wales under company number 07433005.  Our registered office and main trading address is at Unit 9 Dana Estate, Transfesa Road, Paddock Wood, Kent TN12 6UT, United Kingdom.

Our UK VAT number is 702 3926 57.

How to contact us

If you want to contact us for any reason, please email us using the following email addresses.  Please note that email is our preferred contact method.  We will respond to you as soon as we can.

customer services: customerservices@tigermusic.co.uk

sales enquiry: sales@tigermusic.co.uk

Alternatively please telephone us on the following numbers.  Please note that email is our preferred contact method and if you telephone us, you may need to leave a message.  We will respond to your message as soon as we can.  Please note that telephone calls may be recorded.

General enquiries: +44 (0) 1892 280 107 

Alternatively please contact us by post at our address set out above.

Complaints

We hope that you are pleased with any purchase you have made from us and with any service you have received from us.  However if you are not happy, please get in touch with us as soon as possible so that we can try to put matters right.  If you have a complaint please call us on +44 (0)845 458 4582.  We will try and resolve any complaint with you during the call, but if we cannot do so, we will try and agree a course of action with you.  Please note that telephone calls may be recorded.  Alternatively, if you would rather email your complaint, please contact us on customerservices@tigermusic.co.uk, preferably with a telephone contact number.  We will respond as soon as we can.

 


WEBSITE TERMS OF USE

These Terms of Use and any information or policies referred to in these Terms of Use set out the terms on which you may make use of our website www.tigermusic.co.uk ("our site"), whether as a guest or as a registered user. 

We may change these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

Please read these Terms of Use carefully before you start to use our site. If you use our site, you indicate to us that you accept these Terms of Use and that you agree to comply by them. If you do not agree to these Terms of Use, please do not use our site.

1.                Site Availability

We will do our utmost to ensure that our site is available and not interrupted.  However due to the nature of the internet we cannot guarantee that our site will always be available or error-free.  Please note that our site may be unavailable due to maintenance, technical issues or matters beyond our control. 

In addition we may withdraw, suspend or amend the service we provide on our site without notice at any time or close our site indefinitely.  We may also restrict access to some parts of our site, or our entire site, to users who have registered with us.

2.                Registration

In order to shop from our site you will need to register with us.  You may also need to register with us to take advantage of any competitions, promotions, offers or any features we may offer from time to time on our site. 

During the registration process you must provide an email address and choose a password.  You must keep your password safe and confidential and you must not disclose it to anyone else.  You must not allow anyone else to use your password.

If you think someone else may know your password, you must change it.  If you think that anyone else may have accessed your account, with or without using your password, please contact us immediately at customerservices@tigermusic.co.uk.

We may disable any account password at any time if we think you have not complied with these Terms of Use or if there has been unauthorised access to your account.

3.                Shopping from our site

Our Terms and Conditions of Sale set out the terms and conditions which apply to the sale or hire of products on our site by private consumers.  Our Terms and Conditions of Sale (Business Customers) apply to the sale or hire of products on our site by business customers.  You will need to agree to these Terms and Conditions of Sale or Terms and Conditions of Sale (Business Customers) in order to shop from our site.  Please read them carefully.

4.                Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information.   We use cookies on our site so please read our Cookies Policy for further information.  You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

5.                Security

We take security very seriously.  Please read our Security Policy for more information.

6.                Your conduct

You must at all times use our site in a responsible and legal manner.  You must comply with the spirit of the following standards as well as the letter. 

You must not use our site in any way that causes, or is likely to cause, our site or access to it to be interrupted, damaged or impaired in any way.  In particular, you must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

You are responsible for all electronic communications and content sent from your computer to us.

You must not use our site:

·         in connection with a criminal offence of other unlawful or illegal activities;

·         for fraudulent purposes;

·         to send, use or reuse:

·           illegal, offensive, discriminatory, abusive, indecent, defamatory, obscene or menacing material;

·           material which is in breach of copyright, trademark, duties of confidence, privacy or any other right; or is otherwise damaging to third parties or objectionable;

·           material which contains chain letters, mass mailings or any "spam";

·         for any advertising, promotional or marketing activities;

·         to cause annoyance, inconvenience or needless worry or anxiety.

7.                Competitions

From time to time we may hold competitions on our site or on our Facebook page.  If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.  You must be a UK resident and at least 18 years old or over at the time of entry.  Competitions are not open to employees (or members of their immediate families) of TIGER Music Limited or any affiliated company, nor to business customers unless we state otherwise.  Only one entry is permitted per person.  Competitions must be entered in accordance with any instructions set out for the competition in question.  No responsibility is accepted for entries which are invalid, incomplete, illegible, lost or delayed in transit, or which fail to be properly submitted.  Proof of sending does not constitute proof of receipt.  The winner will be the entrant who is either selected by us or at random or by an independent judge, as set out for the specific competition.  The decision is final and no correspondence will be entered into.

The promoter for any competition on our site or Facebook page will be TIGER Music Limited of Unit 9 Dana Estate, Transfesa Road, Paddock Wood, Kent TN12 6UT, United Kingdom. 

The closing date for any competition will be midnight on the date specified for that competition and we may amend the competition end date at any time.  Winners will be notified by telephone or email.  If we cannot contact you or you do not respond within two weeks, we may offer the prize to another competition entrant. Competition prizes are not transferable to another person. No prize or part of a prize is exchangeable for money or money’s worth.  We may substitute the advertised prize for an alternative if the advertised prize is not available.  Incorrectly completed entries will be disqualified.  We will either publicise the name of the winner(s) on our site and/or our Facebook page or make winner’s names available on written request, by sending a stamped addressed envelope to TIGER Music Limited, Unit 9 Dana Estate, Transfesa Road, Paddock Wood, Kent TN12 6UT, United Kingdom.  Our Privacy Policy tells you how we use any personal information we may collect about you by entering a competition. 

If you enter any competition and submit a photo, story or entry you: (a) warrant and represent that you own the rights to the content submitted and that the content submitted is: (i) original to you and has been legally obtained and created and does not infringe the intellectual property rights, rights of privacy or any other legal or moral rights of any third party; and (b) does not breach our standards set out in Your Conduct above; and (c) grant to us a worldwide, royalty free, perpetual licence to, copy and reproduce the photo, story or entry on our site, Facebook page and in any email newsletter.  You also agree to indemnify and keep us indemnified against any and all claims, damages, expenses, costs and liabilities arising out of any breach of these competition rules, warranties and representations.

We may amend these rules at any time. We may also create rules which will apply to a specific competition only, in addition to these rules. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page on this site or our Facebook page (as applicable).

8.                Your contributions and material

You may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information on our site using “Review Manager” as long as the content complies with the standards set out in Your Conduct above.  You may not use a false e-mail address, impersonate any person or entity, or otherwise attempt to mislead us or any other person as to the origin of any content you post.  We may (but are not obliged to) remove or edit any content.

If you do post content or submit material you grant to us and our group companies a non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media (and to sub-license anyone else to do so).  You also grant to us, our group companies and our sub-licensees the right to use the name that you submit in connection with such content, if we or they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to us: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any of our terms and conditions or policies and will not cause injury to any person or entity (including that the content or material is not defamatory).

We will not be responsible, or liable to any person, for the content or accuracy of any materials posted by you or any other user of our site.

9.                Restrictions on the use of materials

We either own or license all intellectual property rights in our site and in the material published on it.  Our site and the material published on it are protected by copyright and trademark laws and treaties around the world.  All rights are reserved.

Unless we say otherwise, you may access the materials on our site solely for your personal use. You may not modify, copy, publish, display, transmit, adapt or in any way exploit any of the materials on our site. You may not publish, display, or commercially exploit any material from us or other owners of intellectual property displayed on the site unless you request and receive prior written permission from us or other owners of the intellectual property.

If we or any other owners of the intellectual property grant permission, you may not change or delete any author credit, trade mark legend or copyright notice. You must follow and observe all additional copyright notices or other restrictions contained on this site and any other terms and conditions we or the other owners of the intellectual property require in relation to your use of any materials.

10.              Trademarks

The Tiger, Theodore, Jasmin, TIGER Music words and devices are registered or unregistered trademarks of TIGER Music Limited (or its group companies) which are protected by national and international laws. All rights are reserved. Unauthorised use or reproduction is prohibited.

All other third party trademarks belong to their respective owners. All rights reserved. Unauthorised use or reproduction is prohibited.

11.              Linking to our site

You may link to our site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site. We may withdraw linking permission without notice. The website from which you are linking must not contain any material which is not permitted on this site (see Your conduct for details)

12.              Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We do not endorse or take responsibility for the content, advertising, products or other materials made available through any other site and we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

13.              Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We have no liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

14.              Our site changes regularly

We aim to update our site regularly, and may change the content at any time. However, we do not have any duty to update or correct releases, presentations or other materials on our site.  While we have attempted in good faith to ensure that the information presented here is accurate, there may be technical and factual inaccuracies or errors and you should note that any of the material on our site may be out of date at any given time

15.              Breach of these Terms of Use

If you fail to comply with or breach these Terms of Use (or we have reasonable grounds to believe that you have breached these Terms of Use) we may take all or any of the following actions:

·         immediate, temporary or permanent withdrawal of your right to use our site and its associated services;

·         immediate, temporary or permanent removal of any content or contributions you have made or uploaded to our site;

·         issue of a warning to you;

·         legal proceedings against you;

·         disclosure of such information to law enforcement authorities or third parties as we reasonably feel is necessary.

These actions are not limited, and we may take any other action we reasonably deem appropriate

16.              Our liability

To the extent permitted by law, our site and the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

To the extent permitted by law, we, other members of our group of companies and third parties connected to us exclude all liability for:

·           any conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

·           any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the site or to your downloading of any material posted on it, or on any website linked to it.

·           your use of third party websites linked from our site.

·           any failures, interruptions, delays or other matters of a similar nature arising out of circumstances beyond our reasonable control;

·           any loss of profit or revenue, loss of data or any indirect losses or damage incurred by any user in connection with the site or in connection with the use, inability to use, or results of the use of the site and any materials posted on it whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Nothing in these Terms of Use affects your statutory rights as a consumer.

17.              Third Parties

The Contracts (Rights of Third Parties) Act 1999 is expressly excluded from these Terms of Use.

18.              Jurisdiction and applicable law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

19.              Contact us

Questions, comments and requests regarding these Terms of Use are welcomed.  Please use the contact details on the Contact Us page. 

 


PRIVACY POLICY

TIGER Music Limited is committed to protecting and respecting your privacy.  We are the data controller for the purposes of the Data Protection Act 1998.  Our contact details can be found on the Contact Us page.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

·                          Information that you provide by filling in forms on our site.  This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter any competition or promotion and when you report a problem with our site.

·                          If you contact us, we may keep a record of that correspondence.  Please note that we may record telephone conversations with you.

·                          We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

·                          Details of transactions you carry out through our site and of the fulfilment of your orders.

·                          Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

·                          Information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate and, in particular, to allow you to shop from our site.  Please see our Cookies Policy for further details

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

·                          To ensure that content from our site is presented in the most effective manner for you and for your computer.

·                          To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

·                          To carry out our obligations arising from any contracts entered into between you and us.  Please note that we may supply information held about you to our fulfilment partners and carriers (such as. Royal Mail, DPD, Chronopost) in order to process and despatch your orders

·                          To allow you to participate in interactive features of our service, when you choose to do so

·                          To notify you about changes to our service.

·                          To send you our newsletter, where you have opted to receive it.

·                          To publicise the names of winners of any of our competitions

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.  However, we will not send any such information by electronic means to you if you purchased products as a guest user, unless you have consented to this.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We use aggregate information about our users for our own business and marketing purposes.  We do not pass any such information onto any third party advertisers.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 

We may disclose your personal information to third parties:

·                          In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

·                          If TIGER Music Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

·                          If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use, Terms and Conditions of Sale or Terms and Conditions of Sale (Business Customers) and other agreements; or to protect the rights, property or the safety of TIGER Music Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at the address or email address on the Contact Us page.

Third parties

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

In addition, where we offer the Facebook “like” button or any other functionality provided by a third party (including any competitions, promotions or prize draws offered on our Facebook page), the use of such services is subject to the privacy policies and terms of use of Facebook and such other third parties, and we do not accept any responsibility or liability for these policies and terms of use.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Data Protection Act 1998.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed.  Please use the contact details on the Contact Us page.

 


COOKIES POLICY

What are cookies?

Our site uses cookies to collect information about you.  Cookies are small data files which are placed on your computer or other device by this site and which collect certain personal data about you.  You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this site and you may not be able to shop from this site.

To find out more about cookies, including what they are, how to see what cookies have been set and how to manage and block them, please visit www.allaboutcookies.org

What cookies do we use on www.tigermusic.co.uk?

Cookies help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for our site to operate and, in particular, to allow you to shop from our site.

This table sets out the cookies we use and what we use them for.

Cookie

Name

Purpose

More information

Google Analytics

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on activity on our site.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. 

 

http://www.google.co.uk/intl/en/analytics/privacyoverview.html

AddThis

Add This

AddThis is a widely used social bookmarking service founded by Dom Vanarburg and owned by Clearspring that can be integrated into a website with the use of a web widget.  Once added, visitors to the website can bookmark an item using a variety of services, such as Facebook, MySpace, Google Bookmarks, Pinterest and Twitter.

http://www.addthis.co.uk/privacy#.T-A7nvWqaTl

www.tigermusic.co.uk

CardID

This is a session cookie.  This keeps track of the customer items added to their shopping cart and their login status on our site

 

How can you block cookies?

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, please note that if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

How do I opt out of Google Analytics?

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.co.uk/dlpage/gaoptout

How do I opt out of AddThis?

To opt out of AddThis across all websites, visit http://www.addthis.co.uk/privacy/opt-out#.T-A74PWqaTk

When will the cookies expire?

Except for essential cookies, all cookies will expire 1 month.

Contact details

If you have any questions about our Cookies Policy, please contact us via the address or email address given on the Contact Us page.


SECURITY POLICY

We take your security very seriously.  Please read this Security Policy carefully.

Security Measures

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the site. To check that you are in a secure area of the site before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

We do not retain or hold any of your credit or debit card details or PayPal or Google Checkout details.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account and you will be responsible for any use or misuse of your account.  Change your password immediately and contact us if you think anyone else knows your password.  Our contact details can be found on the Contact Us page.
  • When creating a password, try to use at least 8 characters. A combination of letters, numbers, symbols and different cases is best.  Passwords are case sensitive.  Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this in ‘My Account’.
  • Avoid using the same password for multiple online accounts.

Disclosing your details

We will never ask you to confirm any account, debit or credit card details via email. If you receive an email claiming to be from tigermusic.co.uk asking you to do so, please do not respond and report it to us using the contact details on the Contact Us pages.

Third party sites

Our site may contain links to other websites operated by third parties.  Please note that we have no control over or responsibility for these third party sites and cannot be responsible for personal data that third parties may collect, store and use through their website.  You should always read the privacy policy of each website you visit carefully.

Contact us

If you have any questions about security, please contact us via the address or email address given on the Contact Us page.

 

TERMS AND CONDITIONS OF SALE

This page (together with the documents referred to on it) sets out the terms and conditions on which we will supply any of the products ("products") listed on our website www.tigermusic.co.uk ("our site") to you.  These Terms and Conditions of Sale only apply to the supply of products to consumers for private, domestic use.  Business users should refer to our Terms and Conditions of Sale (Business Customers).

We may change these Terms and Conditions of Sale at any time by amending this page. You should check this page prior to ordering anything from our site to take notice of any changes we have made, as they are binding on you.

Please read these Terms and Conditions of Sale carefully and make sure that you understand them, before ordering any products from our site.  If you order any products from our site, you will need to indicate your agreement to them by ticking the box marked “Terms and Conditions of Sale” on the Checkout page.  If you do not agree to these Terms and Conditions of Sale you cannot order any products from our site.

Please save (for example in PDF) and keep a copy of these Terms and Conditions of Sale for your records.

1.                Information about us

Information about us and how to contact us can be found on the Contact Us page.

2.                Using our site

Our Website Terms of Use apply to your use of our site.  Please read them carefully.

3.                Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information.   We use cookies on our site so please read our Cookies Policy for further information.  You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

4.                Security

We take security very seriously.  Please read our Security Policy for more information.

5.                Who can order from our site

You can only place an order through our site if:

·                you place your order from and your delivery address is in the list of countries set out on the Delivery page;

·                you have registered with us; and

·                you are at least 18 years of age.

6.                Placing an order

When you place an order with us, we will send you an email acknowledging receipt of your order and containing the details of your order.  Please check this email carefully and contact us if anything is incorrect.  This email is not an acceptance of your order, just a confirmation that we have received it.

No contract is formed between us until we send you a further email confirming that your order has been accepted and your goods have been dispatched (“Dispatch Confirmation”).  Payment will be taken when we accept your order shortly before dispatch. Only those products listed in the Dispatch Confirmation will be included in the contract formed between us.  If you wish to pay by cheque, you should select “pay by cheque” at Checkout and send us your payment by post.  Please note that we require ten working days from presentation to clear your cheque and no Dispatch Confirmation will be issued until expiry of that period.  .

All orders are subject to acceptance and availability.  If you have ordered products from us which we do not ordinarily keep in stock (such as used or special order products) we will use our reasonable endeavours to procure such products for you. 

If the products that you wish to order are out of stock (including used or special order products) we will notify you when they are in stock and are ready for despatch.  Until the products are in stock they are subject to changes in price and we shall not be liable for any difference in price between the price stated when the products are out of stock and the price stated when we receive them in stock.

When placing an order you confirm to us that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or PayPal account or bank account or other method of payment used to place your order and that there are sufficient funds to cover the cost of the products you have ordered. 

7.                Delivery

Please see the Delivery page for the list of countries to which we deliver, estimated delivery times and costs of delivery.  The delivery options available and cost of delivery for your order will be as stated on the product detail page and the Checkout page at the time of order.  A specific time slot cannot be specified with any of our delivery options. 

Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this as soon as possible after you try to place an order.  Please note that we do not deliver to German Packstation or to PO Boxes.

Delivery times are estimates only.  We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.

Sometimes orders may take longer to fulfil and certain services may be removed during seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather.

Please note that you have a right to cancel an order if your product is not delivered or delivery has not been attempted within 30 days of the Dispatch Confirmation for that product.  For full details of this cancellation right, please see: If your order does not arrive or is incomplete below.

8.                Reserve and Collect

Some of our products are available on a Reserve and Collect basis.  If you wish to take advantage of this service, please choose the Reserve and Collect option on checkout.  You will not be required to make payment on checkout.

You must make an appointment with us to collect your order.  Please contact us by email or telephone.  If you attempt to collect your order from us without an appointment we may not be able to supply your goods and you will need to return at an agreed time and date.  You will need to pay by credit or debit card on collection.  We do not accept cheques for Reserve and Collect orders. 

9.                Hiring Products

Certain products on our site are available for hire.  Hire fees are payable at Checkout and consist of a hire fee and delivery charge.  A deposit may also be required if stated on the product page.  Deposits are returned after the hire period on receipt by us of the hired products provided that they are returned in the same condition as they were when supplied and they are returned on time.  The deposit may be used by us in whole or in part in case of damage to the hired product or failure to return the hired product on time.  This is without prejudice to our other rights and remedies.  You are responsible for the loss of or damage to the hired product during your hire period.

The hire period is specified on the Product page.  A minimum hire of one week applies unless otherwise stated. The hired product must be returned to us within one working day of the end of the hire period.  You may return the product in person, by courier (at your cost) or you may contact us to collect it for and we will charge you for collection.  We may, but are not obliged to, use any deposit to pay the collection charge. If you return any hired product by courier, you must ensure that it is properly and safely packaged to prevent damage in transit.

If you wish to extend your hire period you may do so on payment of further hire fees as specified on the product page.  Please contact us by email or telephone to request an extension of your hire period and to arrange payment.  You may not extend your hire period beyond 1 month. 

Whilst we aim to deliver products hired through our site within 2 working days of acceptance of your order, delivery times cannot be guaranteed.  Please ensure that you place your order in sufficient time.  We accept no liability for any loss or damage caused by any failure or delay in delivery of your hired products.

All hired products remain our property during the period of hire.  You are required to take care of them during the period of hire and you shall not transfer, sell, rent, dispose of or otherwise deal in the hired products. 

On certain products we offer an option to hire the product for 3 months.  At the end of the 3 month period you either return the product or have the right to buy it.  Please contact us by telephone or email as you will need to enter into a rental agreement with us.  The 3 month hire fees will be payable in advance and a deposit may be required. 

10.              Waste Electrical and Electronic Equipment

From 1st July 2007, all producers and retailers of electrical and electronic electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of waste electrical and electronic equipment. 

Unless shown during the checkout, our prices include contributions to a producer recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. 

We also offer a free take back service in the UK only.  If you have an older electronic or electrical item that you wish to dispose of when you order a new replacement product from us (it must be the same type of item), please email us at customerservices@tigermusic.co.uk with details of the old item.  We will collect it from you free of charge when we deliver your new product.  Alternatively you may return your older electrical or electronic item to us at any time up to 28 days after purchasing your new replacement product or email us at customerservices@tigermusic.co.uk to arrange collection.  Please note that we may make a small charge for transport and handling (not exceeding £5.95).  You are responsible for postage costs in returning your items.

If you have opted to reserve and collect your new product, you can bring your old item to our premises when you collect your new product.  Alternatively, please use your local electrical and electronic recycling facilities to dispose of your old items. Please contact us at customerservices@tigermusic.co.uk for details of your local recycling facility.

If you are outside the UK, we recommend that you take items to your local recycling facility.  Please contact us at customerservices@tigermusic.co.uk for details.

Our UK WEEE registration number is WEE/BJ3661QQ.

All new electrical and electronic equipment which can be recycled will display a crossed out wheeled bin symbol.  Older electrical or electronic equipment may not display this logo but can still be recycled.  Please contact us at customerservices@tigermusic.co.uk if you are unsure.

11.              Prices

The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.  All prices include VAT but exclude delivery costs and any import duties and taxes.  Delivery costs will be confirmed at checkout and can be found here (Delivery). 

All our products are sold on a delivery duty unpaid basis.  If your delivery address is outside the European Union you may have to pay import duties and taxes which are levied once a shipment reaches your country.  You are responsible for any such duties and taxes.  Please check with your local customs or tax office for further details.

Product prices and delivery charges may be changed at any time.  Changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.  We will normally verify prices in our Dispatch Confirmation so that, where a product's correct price is less than our stated price at the time of your order, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you that we are rejecting it.

If a pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price even if we have sent a Dispatch Confirmation.

At certain times, our site includes products marked as clearance items.  The reductions shown for clearance items are reductions from the original price charged on our site (or any site operated by our group companies). Occasionally these prices may have applied more than six months ago.

12.              Price Match Policy

If you see or buy a product from our site and find it being sold cheaper at the date that you try to place your order with a UK based online competitor, provided that their service conditions are comparable and the item is in stock both on their site and our site, we will, at our absolute discretion, attempt to match that price for you.  We do not guarantee that we will be able to match any competitor’s price.  Comparable service conditions include factors such as delivery charges, delivery timescales and guarantees provided free or at charge. 

If you would like us to price match a product, please check that you’re providing the most up to date information you can obtain when you submit your request.

In order to submit a price match request, please click on the “price match” link on the product page, fill in the requested details on the email template and send the email to us.. We may ask you for further information in order to verify your request. 

Please note that we will only consider requests to price match competitors who are based in the UK.  We will not price match competitors who are in administration or closing down, nor will we price match any products being sold at clearance or sales prices.

13.              Payment

We accept payment via the methods listed on our site.  We will not take payment until shortly before we dispatch your order or make it available for collection.

Acceptance of payment may be dependent on the payment provider or card issuer who may require security information to be entered or validation checks to be carried out as part of their secure payment system.  If payment is not accepted, you will be notified of this.  Please check your payment provider or card issuer’s terms and conditions.

If we have issued you with a credit note, you may use this as full or part payment for any products.  Credit notes cannot be used to order products online.  Please call us if you wish to use your credit note for payment.

14.              Promotions and Gift Cards

From time to time we may, or may permit a third party to, issue promotional codes, coupons or vouchers enabling customers to obtain benefits such as discounts, free delivery or free gifts on our site.  Promotional codes, coupons or vouchers are non-transferable. They may only be used by the person to whom they were issued and must only be used in accordance with their terms and conditions of use. They must be used in conjunction with the purchase of a valid product which is added to your basket at Checkout.  Only one promotional code, coupon or voucher may be used per transaction.  If you have more than one promotional code, coupon or voucher, you may place separate orders.  Orders must be made before 11.59pm on the closing date for the promotion.  Promotional codes, coupons or vouchers are not redeemable for cash and items on promotional have no cash alternative.  All promotional offers are made strictly subject to availability.  By using a promotional code, coupon or voucher you confirm that you are entitled to use the code, coupon or voucher, that you meet all the conditions applicable to its use and that you agree to our terms and conditions. If we discover that you are not entitled to use the promotional code, coupon or voucher or do not meet all the terms and conditions of its use we may reject your order.

From time to time we may accept third party gift cards or vouchers as full or part payment for products on our site.  Such gift cards and vouchers are subject to the terms and conditions and privacy policies of their issuers.

15.              Cancelling an order

If you want to cancel an order please follow the following procedure:

If you have not yet placed an order you can remove any of the items in your basket prior to Checkout.  Payment will not been taken by us at this point.

If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch.  Please contact us on customerservices@tigermusic.co.uk or +44 (0)845 458 4582 and we will do our best to cancel your order.  Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch.  If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If we are not able to cancel your order prior to despatch, please follow the procedure below for Returning a product.

16.              Returning a product

If you have ordered a product but do not wish to keep it, you can return it using our 14 Day Returns policy.  You also have statutory rights to return unwanted products – see Legal 7 Day Cooling off Period. 

If your product is faulty or has been damaged in transit, please see If your product is damaged or faulty for how to return these products. 

Our 14 Day Returns policy

Save as set out below, you may return any product you have purchased to us in its original condition, unused and in its original packaging within 14 days of the date it was delivered to you and receive a refund.  In order to take advantage of this, you must contact us on customerservices@tigermusic.co.uk as soon as possible after delivery of the product to your delivery address and request a returns form from us, which we will send to you by email or post.  If any products in your Dispatch Confirmation email have been delivered separately to you, you must contact us on customerservices@tigermusic.co.uk as soon as possible after delivery to you of the last product in that order.  Unless we have agreed to collect the product, you must return the product to us within the 14 day period, together with a completed returns form.   Any products returned outside the 14 day period (or not made available for collection by you at the time we agree with you) will not be eligible for a refund.

We do not accept returns of the following under our 14 Day Returns policy: damaged items, special order items, products which are hired rather than purchased, modified items, earplugs, earphones or mouthpieces.  If we consider any returned product to have been used, damaged, not in its original packaging or if the tags or labels are missing or removed, we may reject the return and not give a refund.  We will not give a refund for any product returned without a completed returns form.  You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. 

We will issue a refund for the price you paid for the products, less your original costs of carriage, returns delivery charges (or the cost of collection) within 10 working days of the date we receive or collect the returned item(s). We will inform you by email when we refund you.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

Our 14 Day Returns policy does not affect your statutory or other legal rights. 

Legal 7 day Cooling Off Period

By law, consumers in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the product is delivered.  In order to exercise this right you must notify us by email at customerservices@tigermusic.co.uk within the 7 working day period that you wish to exercise your statutory right to withdraw from your purchase and we will send you a returns form by email or post.  Unless we have agreed to collect the product, you must return the product to us.  You should return the products to us within 21 days of giving notice of cancellation.  Where possible, please use or include with the product being returned, all original boxes, instructions/documents and wrappings.

We will issue a refund for the price you paid for the products (including standard delivery charges) as soon as possible and in any event within 30 days of your notice of cancellation.  We will inform you by email when we refund you.  You are responsible for the costs of returning the products or our costs of collection.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

Please note that these rights do not apply to products you have hired from us or any products which have been specially made for you. 

Please note that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents and wrappings when returning the product, the product being damaged or not in the same condition as you received it or having been used. 

Details of this statutory right to withdraw and an explanation of how to exercise it are also set out in your Dispatch Confirmation.  .

17.              If your product is faulty or damaged

Products with manufacturing faults and defects

If you think a product is faulty or defective you should contact us by email at customerservices@tigermusic.co.uk or by telephone on +44 (0) 845 458 4582 as soon as you are aware of the fault.  We will then arrange for collection of the product at our cost.  If having examined the product, we confirm by email or telephone that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, repair it or provide a replacement.  If you inform us more than six months from the date of purchase, you will be responsible for the costs of collection of the product.  This warranty excludes items that have become defective due to misuse, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to us, and is out of the period of our 14 Day Return Policy, then we will return the item to you and you may be charged for the cost of return and/or collection.  We recommend that you insure your product.

If you require a refund, we will issue a refund for the price you paid for the product (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty.  We will inform you by email when we refund you.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

If you have indicated to us that you wish to have a replacement product rather than a refund, we will provide such replacement product (subject to availability) as soon as we are able.  You will not be liable for the delivery charges for the replacement product.

If you have indicated to use that you wish to have the product repaired, we will liaise with the manufacturer and keep you informed.  This may take up to 14 days.  If we are unable to have the product repaired we will either replace the product or provide a refund on the terms set out in this section.

Please note that you have statutory rights in relation to the condition and conformity of goods.  This does not affect your statutory rights.

Products damaged in transit

If your product has been damaged in transit you should report this to us by email at customerservices@tigermusic.co.uk or by telephone on +44 (0) 845 458 4582 as soon as possible, and at the latest within 14 days of receiving the product.  We will collect damaged goods from you and either deliver replacement goods as quickly as possible at our own expense or provide you with a refund within 10 working days of collection.  We will not accept any responsibility for goods damaged in transit if you report the damage more than 14 days after receiving the product.  You should take note of the courier’s paperwork or delivery note where goods are damaged in transit as you may be required to provide this to us as evidence.

18.              If your order does not arrive or is incomplete

If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order or request a replacement.  If your delivery has not arrived by its estimated due date please check your tracking information and/or contact us by email at customerservices@tigermusic.co.uk.  If delivery of your products has not been attempted within the 30 day period and you wish to cancel your order or request a replacement please contact us by email at customerservices@tigermusic.co.uk giving details of your missing order and we will provide a refund or replacement.  We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email or we will provide a replacement as soon as reasonably possible (and subject to stock availability).  We will inform you by email when we refund you or despatch a replacement.  Refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If your products arrive after cancellation please return them unopened and in their original condition to us by following the procedure for our 14 Day Returns Policy.  You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.   You may also require proof of postage if you need to claim from the courier or Royal Mail or other postal service.  

If your order has been despatched but you believe items are missing please check your account.  If your order was for multiple items, please bear in mind that products may be sent out and arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the Dispatch Confirmation, please contact us by email at customerservices@tigermusic.co.uk as soon as possible and in any event within 14 days of delivery.  Please note that we will check our warehouse CCTV footage and recorded box weight to verify your claim.  If your parcel has been tampered with or damaged in transit, please let us know.  If we are satisfied that items were missing from your parcel we will send out a replacement as soon as possible (subject to availability). 

19.              Ownership and Responsibility for Products

The products will be your responsibility from the time the products are delivered to your delivery address or collected from our premises.  Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery costs.  Hired products remain in our ownership at all times.  Until such time as ownership passes to you, you must take good care of all products and ensure that they are kept separate and properly identifiable as our property.  If you fail to pay any sum in respect of the products (or we believe that there is a risk you may not make any such payment) or you breach any of your obligations under these Terms and Conditions in respect of the products, we may require you to deliver up the products and, if you fail to do so promptly, enter any of your premises or those of any third party where the products are stored in order to recover them.

20.              Product Information

Our site is continually being updated.  We take care to make sure that all details, descriptions and prices of products appearing on the site are correct.  However mistakes can be made and we may refuse orders where product information is incorrect, including prices and promotions.

We try hard to make sure that pictures and photographs contained on the website are as accurate as possible, however variations may occur.  Colours of the products shown on the site may vary according to a number of factors including your computer monitor, browser and display settings. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Although we make every effort to ensure sizes and measurements are accurate as possible, they are only approximate and variations may occur.

21.              Warranties

Tiger products sold to individuals for consumer use carry a 2 year manufacturer’s warranty. 

Certain products carry extended manufacturers’ warranties.  Please see the product page for details.  All other products carry a one year manufacturer’s warranty unless otherwise stated. 

Please see Products with manufacturing faults and defects for more details of how to claim under warranty.  Manufacturer’s warranties are subject to the terms and conditions of those manufacturers.  Please ensure that you familiarise yourself with their terms and conditions.

If you transfer any product under warranty to any other person, you must tell us the new owners details including name, address, email address and telephone number within 14 days of the item being transferred.  Failure to do so will invalidate the manufacturer’s warranty and no claims may be made by the new owner.

From time to time we supply used products. Such goods will be identified as used products and will be subject to a lower warranty period than ordinary products, as set out on the product page.

22.              Our liability

Any product you purchase from us through our site will on delivery conform in all material respects with its description, be of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. 

The products sold on our site and purchased or hired by you subject to these Terms and Conditions of Sale are provided for private domestic and consumer use, and not for business use.  If you require products for business use, you must agree to our Terms and Conditions of Sale (Business Customers) and your purchase or hire of products will be subject to our Terms and Conditions of Sale (Business Customers). 

If we breach these Terms and Conditions of Sale we are responsible to you for losses up to the purchase price paid by you for the product purchased (or up to the hire fee for the product hired).  We may also be responsible for losses you suffer as a result of us breaching these Terms and Conditions of Sale if the losses are a foreseeable consequence of us breaching these Terms and Conditions of Sale.  Losses are foreseeable where they could be contemplated by you and us at the time of purchase or hire. 

We will not be liable under these Terms and Conditions of Sale for any loss or damage caused by us, our employees or agents where (i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents (ii) such loss or damage is not a reasonably foreseeable result of any breach by us; (iii) any increase in the loss or damage is caused by any breach by you of these Terms and Conditions of Sale; or (ii) any loss or damage is suffered by you in the course of a business or are in the nature of business losses (such as loss of profits, loss of revenue, loss of opportunity or business interruption losses).

If you buy any product from a third party seller through our site, the seller’s liability will be set out on the seller’s terms and conditions.  We are not responsible for any products sold by a third party seller through our site.

We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Consumers have certain statutory rights in respect of the conformity of products with their description, the quality of products and their fitness for purpose. Nothing in this section affects the statutory rights of consumers. 

23.              Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

24.              Notices

All notices or other communications from you to us must be given to us at our address or email address given on the Contact Us page. We may give notice to or communicate with you at either the email or postal address you provide to us when placing an order or by posting changes on our site. Notice and other communications will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or 3 working days (for UK addresses) and 7 working days (for EU addresses) after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

25.              Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including adverse weather, strikes or other industrial action, riot or civil commotion. 

26.              General

Any failure by us to insist upon strict performance of any of your obligations under these Terms and Conditions of Sale or any contract with us, or any failure by us to exercise any of the rights or remedies to which we are entitled, is not a waiver by us of such rights or remedies and will not relieve you from compliance with such obligations.  Any waiver must be agreed by us in writing.

We intend to rely upon these Terms and Conditions of Sale and any document expressly referred to in them in relation to the subject matter of any contract between us. 

27.              Changing these Terms and Conditions of Sale

We may change these Terms and Conditions of Sale and any of our policies from time to time.  You will be subject to the policies and Terms and Conditions of Sale in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions of Sale before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions of Sale, unless you notify us to the contrary within seven working days of receipt by you of the products).

28.              Third party rights

A person who is not party to these Terms and Conditions of Sale or a contract between us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. 

29.              Law and Jurisdiction

Contracts for the purchase or hire of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. 

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to any such contracts or their formation.

30.              Contact us

Questions, comments and requests regarding these Terms and Conditions of Sale are welcomed.  Please use the contact details on the Contact Us page.

 

TERMS AND CONDITIONS OF SALE (BUSINESS CUSTOMERS)

This page (together with the documents referred to on it) sets out the terms and conditions on which we will supply any of the products ("products") listed on our website www.tigermusic.co.uk ("our site") to you.  These Terms and Conditions of Sale (Business Customers) only apply to the supply of products to businesses (including schools and educational institutions) and to persons for business use.  Private consumers should refer to our Terms and Conditions of Sale.

If you are accepting these Terms and Conditions of Sale (Business Customers) on behalf of a company, business or other organisation, you represent that you have the authority to bind that company or organisation to this Agreement, and the terms “you” and “your” will refer to that company, business or organisation

We may change these Terms and Conditions of Sale (Business Customers) at any time by amending this page. You should check this page prior to ordering anything from our site to take notice of any changes we have made, as they are binding on you.

Please read these Terms and Conditions of Sale (Business Customers) carefully and make sure that you understand them, before ordering any products from our site.  If you order any products from our site, you will need to indicate your agreement to them by ticking the box marked “Terms and Conditions of Sale (Business Customers) ” on the Checkout page.  If you do not agree to these Terms and Conditions of Sale (Business Customers) you cannot order any products from our site.

Please save (for example in PDF) and keep a copy of these Terms and Conditions of Sale (Business Customers) for your records.

1.                Information about us

Information about us and how to contact us can be found on the Contact Us page.

2.                Using our site

Our Website Terms of Use apply to your use of our site.  Please read them carefully.

3.                Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information.   We use cookies on our site so please read our Cookies Policy for further information.  You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

4.                Security

We take security very seriously.  Please read our Security Policy for more information.

5.                Who can order from our site

You can only place an order through our site under these Terms and Conditions of Sale (Business Customers) if:

·                you place your order from and your delivery address is in the list of countries set out on the Delivery page;

·                you have registered with us;

·                you are at least 18 years of age; and

·                you have the authority of the school, company, business or other organisation for whom you are transacting to enter into a contract to purchase product(s) on their behalf

6.                Placing an order

When you place an order with us, we will send you an email acknowledging receipt of your order and containing the details of your order.  Please check this email carefully and contact us if anything is incorrect.  This email is not an acceptance of your order, just a confirmation that we have received it.

No contract is formed between us until we send you a further email confirming that your order has been accepted and your goods have been dispatched (“Dispatch Confirmation”).  Payment will be taken when we accept your order shortly before dispatch. Only those products listed in the Dispatch Confirmation will be included in the contract formed between us.  If you wish to pay by cheque, you should select “pay by cheque” at Checkout and send us your payment by post.  Please note that we require ten working days from presentation to clear your cheque and no Dispatch Confirmation will be issued until expiry of that period.  Businesses with registered accounts may pay using the balance in their accounts.  See On-account payments for the rules on opening and using our account facilities.

All orders are subject to acceptance and availability. 

If you have ordered products from us which we do not ordinarily keep in stock (such as used or special order products) we will use our reasonable endeavours to procure such products for you.  Most orders for specially customised products cannot be placed through our site – please contact us if you wish to order a specially customised product.

If the products that you wish to order are out of stock (including used or special order products) or are supplied by us to you direct from our suppliers we will notify you when they are in stock (either with us or our suppliers) and are ready for despatch.  Until the products are in stock or, where applicable, are ready for dispatch by our suppliers, they are subject to changes in price and we shall not be liable for any difference in price between the price stated when the products are out of stock and the price stated when we receive them in stock or between the price stated before the products are ready for dispatch by our suppliers to you and the price stated when they are ready for dispatch.

When placing an order you confirm to us that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or PayPal account, bank account or other method of payment used to place your order (including any on account facility) and that there are sufficient funds to cover the cost of the products you have ordered. 

7.                Delivery

Please see the Delivery page for the list of countries to which we deliver, estimated delivery times and costs of delivery.  The delivery options available and cost of delivery for your order will be as stated on the product detail page and the Checkout page at the time of order.  A specific time slot cannot be specified with any of our delivery options. 

Unfortunately deliveries to some postal addresses may not be available. If we do not deliver to your address, we will notify you of this as soon as possible after you try to place an order.  Please note that we do not deliver to German Packstation or to PO Boxes.

Delivery times are estimates only.  We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.

Sometimes orders may take longer to fulfil and certain services may be removed during seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather.

8.                Reserve and Collect

Some of our products are available on a Reserve and Collect basis.  If you wish to take advantage of this service, please choose the Reserve and Collect option on checkout.  You will not be required to make payment on checkout.

You must make an appointment with us to collect your order.  Please contact us by email or telephone.  If you attempt to collect your order from us without an appointment we may not be able to supply your goods and you will need to return at an agreed time and date.  You will need to pay by credit or debit card on collection or make a payment on account, if you have on-account facilities with us.  We do not accept cheques for Reserve and Collect orders.  Please note that you will need to provide identification for collection of Reserve and Collect orders.

9.                Customised products

The following additional rules apply in relation to customised products.   Where products are customised by us to your specification or design (or in the absence of a specification or design, where we have interpreted your requirements), you are responsible for ensuring the fitness for purpose of those products for the application you intended.  We have no liability for any failure of such products to be fit for the purpose you intended.  You shall have no intellectual property rights in such customised products.

As a condition of our acceptance of your order, you hereby indemnify and keep us indemnified (for the benefit of ourselves and our group companies and contractors) on demand against all and any loss, damage, claims, actions, costs and expenses (including legal costs) suffered or incurred by us, our group companies or contractors arising out of or in connection with any (i) claim or threat of action by any third party that such customised products (or their design or configuration) infringe or may infringe the intellectual property rights (including, without limitation, copyright, patents and trademarks) or confidential information of such third party; and (ii) any use of the customised goods. 

10.              Hiring Products

Certain products on our site are available for hire.  Hire fees are payable at Checkout and consist of a hire fee and delivery charge.  A deposit may also be required if stated on the product page.  Deposits are returned after the hire period on receipt by us of the hired products provided that they are returned in the same condition as they were when supplied and they are returned on time.  The deposit may be used by us in whole or in part in case of damage to the hired product or failure to return the hired product on time.  This is without prejudice to our other rights and remedies.  You are responsible for the loss of or damage to the hired product during your hire period.

The hire period is specified on the Product page.  A minimum hire of one (two) week applies unless otherwise stated. The hired product must be returned to us within one working day of the end of the hire period.  You may return the product in person, by courier (at your cost) or you may contact us to collect it for and we will charge you for collection.  We may, but are not obliged to, use any deposit to pay the collection charge. If you return any hired product by courier, you must ensure that it is properly and safely packaged to prevent damage in transit.  See Collections for further details

If you wish to extend your hire period you may do so on payment of further hire fees as specified on the product page.  Please contact us by email or telephone to request an extension of your hire period and to arrange payment.  You may not extend your hire period beyond 1 month. Whilst we aim to deliver products hired through our site within 2 working days of acceptance of your order, delivery times cannot be guaranteed.  Please ensure that you place your order in sufficient time.  We accept no liability for any loss or damage caused by any failure or delay in delivery of your hired products.

All hired products remain our property during the period of hire.  You are required to take care of them during the period of hire and you shall not transfer, sell, rent, dispose of or otherwise deal in the hired products. 

On certain products we offer an option to hire the product for 3 months (“Hire with an option to buy”).  At the end of the 3 month period you either return the product or have the right to buy it.  Please contact us by telephone or email as you will need to enter into a rental agreement with us.  The 3 month hire fees will be payable in advance and a deposit may be required. 

11.              Waste Electrical and Electronic Equipment

From 1st July 2007, all producers and retailers of electrical and electronic electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of waste electrical and electronic equipment. 

Unless shown during the checkout, our prices include contributions to a producer recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. 

We also offer a free take back service in the UK only.  If you have an older electronic or electrical item that you wish to dispose of when you order a new replacement product from us (it must be the same type of item), please email us at customerservices@tigermusic.co.uk with details of the old item.  We will collect it from you free of charge when we deliver your new product.  Alternatively you may return your older electrical or electronic item to us at any time up to 28 days after purchasing your new replacement product or email us at customerservices@tigermusic.co.uk to arrange collection.  Please note that we may make a small charge for transport and handling (not exceeding £5.95).  You are responsible for postage costs in returning your items.

If you have opted to reserve and collect your new product, you can bring your old item to our premises when you collect your new product.  Alternatively, please use your local electrical and electronic recycling facilities to dispose of your old items. Please contact us at customerservices@tigermusic.co.uk for details of your local recycling facility.

If you are outside the UK, we recommend that you take items to your local recycling facility.  Please contact us at customerservices@tigermusic.co.uk for details.

Our UK WEEE registration number is WEE/BJ3661QQ.

All new electrical and electronic equipment which can be recycled will display a crossed out wheeled bin symbol.  Older electrical or electronic equipment may not display this logo but can still be recycled.  Please contact us at customerservices@tigermusic.co.uk if you are unsure.

12.              Prices

The price of the products and our UK delivery charges will be as quoted on our site from time to time, except in cases of obvious error.  Non-UK delivery costs must be obtained from us by contacting us at customerservices@tigermusic.co.uk.  Prices for used products, special order or customised products may be obtained by contacting us, if not stated on the site.  All prices include VAT but exclude delivery costs, costs of installation and any import duties and taxes.  Delivery costs will be confirmed at checkout and can be found here (Delivery). 

All our products are sold on a delivery duty unpaid basis.  If your delivery address is outside the European Union you may have to pay import duties and taxes which are levied once a shipment reaches your country.  You are responsible for any such duties and taxes.  Please check with your local customs or tax office for further details.

Product prices and delivery charges may be changed at any time.  Changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.  We will normally verify prices in our Dispatch Confirmation so that, where a product's correct price is less than our stated price at the time of your order, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you that we are rejecting it.

If a pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price even if we have sent a Dispatch Confirmation.

At certain times, our site includes products marked as clearance items.  The reductions shown for clearance items are reductions from the original price charged on our site (or any site operated by our group companies). Occasionally these prices may have applied more than six months ago.

13.              Price Match Policy

 If you see or buy a product from our site and find it being sold cheaper at the date that you try to place your order with a UK based online competitor, provided that their service conditions are comparable and the item is in stock both on their site and our site, we will, at our absolute discretion, attempt to match that price for you.  We do not guarantee that we will be able to match any competitor’s price.  . Comparable service conditions include factors such as delivery charges, delivery timescales and guarantees provided free or at charge. 

If you would like us to price match a product, please check that you’re providing the most up to date information you can obtain when you submit your request.

In order to submit a price match request, please click on the “price match” link on the product page, fill in the requested details on the email template and send the email to us.. We may ask you for further information in order to verify your request. 

Please note that we will only consider requests to price match competitors who are based in the UK.  We will not price match competitors who are in administration or closing down, nor will we price match any products being sold at clearance or sales prices.

14.              Payment

We accept payment via the methods listed on our site.  We will not take payment until shortly before we dispatch your order or make it available for collection.

Acceptance of payment may be dependent on the payment provider or card issuer who may require security information to be entered or validation checks to be carried out as part of their secure payment system.  If payment is not accepted, you will be notified of this.  Please check your payment provider or card issuer’s terms and conditions.

If we have issued you with a credit note, you may use this as full or part payment for any products.  Credit notes cannot be used to order products online.  Please call us if you wish to use your credit note for payment.

15.              On-account payments

It is in our sole discretion to offer on account status to any business customer and we may refuse or withdraw on account facilities at any time and for any or no reason.  The provision of on account facilities is subject to satisfactory credit references and to security and verification checks.  We do not have to give any reason for our refusal to offer on account facilities to any business customer.

Business customers are entitled to purchase products or hire products on account, subject to our prior approval.  In order to take advantage of this facility you must register and log on in your business name and select the “On Account – Companies/Institutions Only” option at Checkout.  Your order will be subject to verification and security checks prior to it being accepted by us. 

If your order is accepted, we will invoice you by email or post.  All invoices must be paid by businesses (other than schools or educational institutions) within 14 days of the date of invoice and by schools and educational institutions within 30 days of the date of invoice.  Any failure or delay in payment may lead to the withdrawal of on account status.  We reserve the right to charge interest on any late payment at the rate of 4% per annum above the base rate of Bank of Scotland plc from the date on which payment is due until and including the date of payment (whether before or after judgment).  Title to any products purchased shall remain with us unless and until full payment is made and you may not sell or otherwise transfer any products until payment for such products is received by us in full.

16.              Promotions and Gift Cards

Any promotional codes, coupons or vouchers available for use on our site are for consumers only and are not available for use by business customers, unless otherwise stated. In addition, we do not accept third party gift cards or vouchers as payment for any products purchased or hired by business customers

17.              Cancelling an order

Orders may only be cancelled in very limited circumstances.  If you want to cancel an order please follow the following procedure:

If you have not yet placed an order you can remove any of the items in your basket prior to Checkout.  Payment will not been taken by us at this point.

If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch, unless your products have been specially ordered by us or have been customised by us to your requirements.  Please contact us on customerservices@tigermusic.co.uk or +44 (0) 845 458 4582 and we will do our best to cancel your order.  Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch.  If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If we are not able to cancel your order prior to despatch, you may only return the product with our prior agreement and following the procedure below for Returning a Product.  Please note that neither our 14 Day Returns policy nor the statutory right to cancel applies to business customers.

18.              Returning a product

If you have ordered a product but wish to return it, please contact us on customerservices@tigermusic.co.uk.  You must have our prior written consent to return any product.  You may not, in any event, return any products which have been specially ordered by us or which have been customised by us to your requirements.  We also do not accept returns of damaged items, products which are hired rather than purchased, modified items, earplugs, earphones or mouthpieces. 

If we give our consent, you may return your product on the following terms.  We will charge you £8 per package for all returns plus a restocking fee of 20% of the price of the products returned.  You are also responsible for the postage, courier or haulage costs of returning the products.  All products must be returned in their original condition, unused and in their original packaging within 14 days of the date on which we gave our written consent.  If we consider any returned product to have been used, damaged, not in its original packaging or if the tags or labels are missing or removed, we may reject the return and not give a refund.  Any products returned outside the 14 day period will not be eligible for a refund.  Please note, we will charge you the £8 per package fee and the 20% restocking fee for any rejected returns, any returns received outside the 14 day period or any returns which do not arrive at our warehouse.  We will not provide any refunds for these items.

Where the return has been accepted by us, we will issue a refund for the price you paid for the products, less your original costs of carriage, the £8 per package charge and the 20% restocking fee within 10 working days of the date we receive the returned item(s). We will inform you by email when we refund you and will inform you of any returned products which have not been accepted by us for a refund or which are missing.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase. 

Any rejected returns will be made available to you for collection from us for 14 days from the date on which we inform you of the refund.  If you do not collect them within this time, we have the right to dispose of them as we wish and no refund will be made to you in respect of them.  Please note that we will charge the £8 per package charge and the 20% restocking fee in respect of such rejected returns and any missing items. 

19.              If your product is faulty or damaged

Products with manufacturing faults and defects

If you think a product is faulty or defective you should contact us by email at customerservices@tigermusic.co.uk or by telephone on +44 (0) 845 458 4582 as soon as you are aware of the fault.  We will then arrange for collection of the product at our cost.  If having examined the product, we confirm by email or telephone that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, repair it or provide a replacement.  If you inform us more than six months from the date of purchase, you will be responsible for the costs of collection of the product.  This warranty excludes items that have become defective due to misuse, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to us or is found to be defective due to misuse, accidental damage or any reason other than manufacturing fault we will inform you of this by email and make it available to you for collection from us for a period of 14 days from the date of such email.  If you do not collect it within this time, we have the right to dispose of it as we wish and no refund or replacement will be provided in respect of it.  We recommend that you insure your product.

If you require a refund for a defective product, we will issue a refund for the price you paid for the product (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty.  We will inform you by email when we refund you.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

If you have indicated to us that you wish to have a replacement product rather than a refund for a defective product, we will provide such replacement product (subject to availability) as soon as we are able.  You will not be liable for the delivery charges for the replacement product.

If you have indicated to us that you wish to have the product repaired, we will liaise with the manufacturer and keep you informed.  This may take up to 14 days.  If we are unable to have the product repaired we will either replace the product or provide a refund on the terms set out in this section.

Products damaged in transit

If your product has been damaged in transit you should report this to us by email at customerservices@tigermusic.co.uk or by telephone on +44 (0) 845 458 4582 as soon as possible, and at the latest within 14 days of receiving the product.  We will collect damaged goods from you and either deliver replacement goods as quickly as possible at our own expense or provide you with a refund within 10 working days of collection.  We will not accept any responsibility for goods damaged in transit if you report the damage more than 14 days after receiving the product.  You should take note of the courier’s paperwork or delivery note where goods are damaged in transit as you may be required to provide this to us as evidence.  Where an order has obvious signs of damage in transit you should note this on the courier’s paperwork.

20.              If your order does not arrive or is incomplete

If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order or request a replacement.  If your delivery has not arrived by its estimated due date please check your tracking information and/or contact us by email at customerservices@tigermusic.co.uk.  If delivery of your products has not been attempted within the 30 day period and you wish to cancel your order or request a replacement please contact us by email at customerservices@tigermusic.co.uk giving details of your missing order and we will provide a refund or replacement.  We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email or we will provide a replacement as soon as reasonably possible (and subject to stock availability).  We will inform you by email when we refund you or despatch a replacement.  Refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If your products arrive after cancellation please return them unopened and in their original condition to us.  You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.   You may also require proof of postage if you need to claim from the courier or Royal Mail or other postal service.  

If your order has been despatched but you believe items are missing please check your account.  If your order was for multiple items, please bear in mind that products may be sent out and arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the Dispatch Confirmation, please contact us by email at customerservices@tigermusic.co.uk as soon as possible and in any event within 14 days of delivery.  Please note that we will check our warehouse CCTV footage  and recorded box weight to verify your claim.  If your parcel has been tampered with or damaged in transit, please let us know.  If we are satisfied that items were missing from your parcel we will send out a replacement as soon as possible (subject to availability). 

21.              Collections

Where we have agreed to collect any products from your premises (collection of returns or collection of hired products), unless we are responsible for the costs of collection under these Terms and Conditions of Sale (Business Customers), you will be responsible for our collection charges.  Please note that collection charges may increase if you use increase the number of packages from the original packaging.  Collections are made by third party couriers and cannot be guaranteed.  It is your responsibility to make collections available to our third party couriers and you must reorganise any missed collections.  If for any reason our collection service is not suitable you must return the products by another method (and you are responsible for the additional costs) within any time limits set out in these Terms and Conditions of Sale (Business Customers).

22.              Ownership and Responsibility for Products

The products will be your responsibility from the time the products are delivered to your delivery address or collected from our premises.  Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery costs.  Hired products remain in our ownership at all times.  Until such time as ownership passes to you, you must take good care of all products and ensure that they are kept separate and properly identifiable as our property.  If you fail to pay any sum in respect of the products (or we believe that there is a risk you may not make any such payment) or you breach any of your obligations under these Terms and Conditions (Business Customers) in respect of the products, we may require you to deliver up the products and, if you fail to do so promptly, enter any of your premises or those of any third party where the products are stored in order to recover them.

23.              Product Information

Our site is continually being updated.  We take care to make sure that all details, descriptions and prices of products appearing on the site are correct.  However mistakes can be made and we may refuse orders where product information is incorrect, including prices and promotions.

We try hard to make sure that pictures and photographs contained on the website are as accurate as possible, however variations may occur.  Colours of the products shown on the site may vary according to a number of factors including your computer monitor, browser and display settings. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Although we make every effort to ensure sizes and measurements are accurate as possible, they are only approximate and variations may occur.

Please note that the design of products may be changed or modified over time in the interests of progress.

24.              Warranties

Certain products carry extended manufacturers’ warranties.  Please see the product page for details.  All other products carry a one year manufacturer’s warranty unless otherwise stated. 

Please see If your product is faulty or damaged for more details of how to claim under warranty.  Manufacturer’s warranties are subject to the terms and conditions of those manufacturers.  Please ensure that you familiarise yourself with their terms and conditions.

If you transfer any product under warranty to any other person, you must tell us the new owners details including name, address, email address and telephone number within 14 days of the item being transferred.  Failure to do so will invalidate the manufacturer’s warranty and no claims may be made by the new owner.

From time to time we supply used products. Such goods will be identified as used products and will be subject to a lower warranty period than ordinary products, as set out on the product page.

25.              Our liability

The products sold or made available for hire by us on our site under these Terms and Conditions of Sale (Business Customers) are sold or hired to business customers (which includes schools and educational institutions) or to persons for business use.  .  . 

Our liability for losses you suffer as a result of us breaching these terms and conditions is limited to the purchase price paid by you for the product purchased.  We are not responsible for any loss of profit or revenue, loss of data, loss of business opportunity, loss of goodwill, wasted management time or for any consequential or indirect losses or damage of any type arising for any reason, including negligence, breach of contract or otherwise even if foreseeable.

The products purchased or hired from us through our site will conform in material respects with their description, be reasonably fit for the purpose for which they have been supplied by us and shall be of satisfactory quality.  All other conditions, warranties or other terms which might have effect between you and us or be implied or incorporated into these Terms and Conditions of Sale (Business Customers) or any collateral contract, whether by statute, common law or otherwise, are hereby excluded.

If you buy any product from a third party seller through our site, the seller’s liability will be set out on the seller’s terms and conditions.  We are not responsible for any products sold by a third party seller through our site.

We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

26.              Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

27.              Notices

All notices or other communications from you to us must be given to us at our address or email address given on the Contact Us page. We may give notice to or communicate with you at either the email or postal address you provide to us when placing an order or by posting changes on our site. Notice and other communications will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or 3 working days (for UK addresses) and 7 working days (for EU addresses) after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

28.              Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including adverse weather, strikes or other industrial action, riot or civil commotion. 

29.              General

Any failure by us to insist upon strict performance of any of your obligations under these Terms and Conditions of Sale (Business Customers) or any contract with us, or any failure by us to exercise any of the rights or remedies to which we are entitled, is not a waiver by us of such rights or remedies and will not relieve you from compliance with such obligations.  Any waiver must be agreed by us in writing.

We intend to rely upon these Terms and Conditions of Sale and any document expressly referred to in them in relation to the subject matter of any contract between us. 

30.              Changing these Terms and Conditions of Sale (Business Customers)

We may change these Terms and Conditions of Sale (Business Customers) and any of our policies from time to time.  You will be subject to the policies and Terms and Conditions of Sale (Business Customers) in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions of Sale (Business Customers) is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions of Sale (Business Customers) before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions of Sale (Business Customers), unless you notify us to the contrary within seven working days of receipt by you of the products).

31.              Third party rights

Save as set out in Customised products, a person who is not party to these Terms and Conditions of Sale (Business Customers) or a contract between us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.  The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under these Terms and Conditions (Business Customers) are not subject to the consent of any other person

32.              Law and Jurisdiction

Contracts for the purchase or hire of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. 

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to any such contracts or their formation.

33.              Contact us

Questions, comments and requests regarding these Terms and Conditions of Sale (Business Customers) are welcomed.  Please use the contact details on the Contact Us page.